--- title: "How to Install on Shopify: What You Need to Know" description: "Learn what NavonaAI needs during installation, why you need to enable the theme app embed, and what data the app can and can't access." canonical: https://navona.ai/blog/shopify-installation-permissions-and-theme-embed generator: scripts/generate-agent-md.mjs published: 2026-09-23 category: shopify tags: ["shopify app install","shopify permissions","theme app embed","popup not showing"] --- # How to Install on Shopify: What You Need to Know You installed the app, set up your offer, and checked your store. No popup. Nothing is broken. In most cases, one switch in Shopify's theme editor is still off. This guide walks through what installing NavonaAI involves, what data it can access, and what it doesn't need. ## Three steps to get NavonaAI running Installing NavonaAI works like any other Shopify app. There's no separate account, no code to paste in, and no developer needed. 1. **Install NavonaAI from the Shopify App Store.** You approve the permissions NavonaAI requests on Shopify's own approval screen. Nothing is requested silently, and any additional permissions would require another approval. 2. **Set up your offer in the NavonaAI dashboard.** You can choose the discount, set eligibility rules, and exclude specific products or collections. Nothing is shown to shoppers until your offer is set up. 3. **Turn on the storefront embed.** This step happens in Shopify's theme editor, not on the app installation screen. If you skip it, NavonaAI can be installed and configured, but nothing will appear on your storefront. ![NavonaAI's setup screen for the offer, showing the discount combination switches, a minimum purchase amount, and the option to exclude products or collections](https://navona.ai/images/blog/shopify-installation-permissions-and-theme-embed/02-onboarding-offer-setup.png) ![NavonaAI's Enable and customize your popup step, listing four steps: open the Shopify theme editor, find NavonaAI in App Embeds and toggle it on, customize the colors, then click Save](https://navona.ai/images/blog/shopify-installation-permissions-and-theme-embed/03-onboarding-enable-popup.png) For the full step-by-step process, see the [installation guide](https://docs.navona.ai/docs/getting-started/installation). ## The step that's easy to miss: the theme app embed NavonaAI uses a Shopify theme app embed to add its storefront functionality without changing your theme's code. Shopify keeps app embeds turned off until you enable them, so installing the app alone isn't enough. To turn it on: 1. Go to **Online Store → Themes → Customize** in your Shopify admin. 2. Open **App embeds** in the left panel. 3. Switch **NavonaAI** on. 4. Save your changes. ![Shopify's theme editor with the App embeds panel open, showing the NavonaAI embed switched on and a preview of the popup](https://navona.ai/images/blog/shopify-installation-permissions-and-theme-embed/01-theme-editor-app-embeds.png) Once the embed is enabled, NavonaAI can run on your storefront. This step is easy to miss, so the NavonaAI dashboard checks whether the embed is enabled. If it isn't, you'll see a banner with a link that takes you directly to the theme editor. ## What NavonaAI reads, and why NavonaAI accesses the information it needs to show the right offer and measure what happens after it appears. - **What a shopper is doing right now.** Cart, checkout, and on-site behavior help NavonaAI understand what's in the cart when an offer may appear. - **Your product and collection catalog.** This allows NavonaAI to apply the eligibility and exclusion rules you set. Products or collections you exclude won't receive the discount. - **Orders after they're placed.** This helps NavonaAI confirm when a discount was used and attribute the resulting order to the intervention in your dashboard. - **Your theme, locales, and markets.** This helps NavonaAI check that the storefront embed is enabled, display the offer in the appropriate language, and use the correct market settings. NavonaAI doesn't need to change your theme's design or edit your theme files to do this. ## What about the discount code? NavonaAI creates and deactivates the Shopify discount code used for each offer. It's a standard Shopify discount code, subject to the rules and limits you configure. NavonaAI doesn't decide on a discount amount on its own. You choose the discount and the conditions it should follow in the dashboard. For the full permission-by-permission breakdown, see our [security page](https://navona.ai/security). ## What NavonaAI doesn't need NavonaAI is designed to work without access to several types of information you might expect an app to request. - **A shopper's email address or phone number.** The offer works without asking shoppers for contact details. There is no email or phone field in the popup. - **Your customer list.** NavonaAI doesn't request the Shopify permissions needed to browse your customer records. It works with the information associated with carts, checkouts, and orders instead. - **Payment details.** Payment happens through Shopify's checkout. NavonaAI doesn't handle the payment process or see a shopper's card number. - **Changes to your theme files.** NavonaAI uses a theme app embed, which you can turn on or off from Shopify's theme editor. It doesn't require you to edit or paste code into your theme. ## Ready to set up NavonaAI? Install NavonaAI from the Shopify App Store, configure your offer, and make sure the theme app embed is enabled. Once those steps are complete, NavonaAI can start preventing cart abandonment on your storefront. ## Related reading - [Shopify Discount Stacking: How Your Discounts Combine](https://navona.ai/blog/shopify-discount-stacking-explained) - [Exclude Products From Your Cart Abandonment Discount](https://navona.ai/blog/exclude-products-from-your-shopify-cart-discount) - [How a Cart Abandonment Model Knows When a Shopper Is Leaving](https://navona.ai/blog/what-a-cart-abandonment-model-actually-sees) [Start your free trial](https://navona.ai/pricing) ## FAQ ### I installed NavonaAI but shoppers aren't seeing the offer. What's wrong? Almost always the same thing. Installing the app and turning on its storefront embed are two separate steps in Shopify. Open your theme editor, go to App embeds, and check that NavonaAI is switched on. Your NavonaAI dashboard also shows a banner if it detects the embed is off. ### Does NavonaAI need a developer to install? No. It installs like any Shopify App Store app, and any staff account that's allowed to install apps can do it. There's one extra toggle in the theme editor for the embed. There's no code to paste in and no theme file to edit. ### Does NavonaAI ever ask my shoppers for their email or phone number? No. The offer applies without collecting shopper contact details at any point in the flow. ### Can NavonaAI see my customer list or their personal details? No. NavonaAI doesn't request the permissions Shopify uses to read a store's customer records. It only sees the cart, checkout and order data described in this article. ### What happens to NavonaAI's access if I uninstall it? It's revoked immediately. NavonaAI is notified in real time and stops serving to your storefront as part of the same event.