NavonaAI logoNavonaAI

Cookie Policy

Last updated: May 21, 2026

1. Introduction

This Cookie Policy explains how NavonaAI uses cookies and similar technologies to provide, customize, evaluate, improve, and secure our AI-powered cart abandonment prevention platform for eCommerce stores.

2. Types of Cookies We Use

2.1 Essential Cookies

Required for the operation of our platform. These include:

  • • Authentication cookies
  • • Security cookies
  • • Session management cookies
  • • Load balancing cookies

2.2 Functional Cookies

Help us remember your preferences and settings:

  • • Language preferences
  • • Theme settings
  • • Dashboard configurations
  • • UI customizations

2.3 Analytics Cookies

Help us understand how our service is being used:

  • • Feature usage patterns
  • • Performance metrics
  • • Error tracking
  • • User journey analysis

2.4 AI Performance Cookies

Specific to our AI features:

  • • AI response optimization
  • • Cart abandonment prediction accuracy
  • • Customer behavior analysis
  • • Revenue recovery optimization

2.5 E-commerce Integration Cookies

Cookies required for store integration functionality:

  • • Platform authentication cookies
  • • Cart tracking and management
  • • Customer session handling
  • • Cross-selling optimization
  • • Abandonment prevention tracking

2.6 Analytics Services

We use the following analytics services:

  • • Google Analytics: Tracks user behavior, demographics, and service usage
  • • Plausible Analytics: Privacy-focused analytics without personal data collection

3. Third-Party Cookies

We use cookies from trusted partners to enhance our service:

  • • Analytics providers (e.g., Google Analytics)
  • • Customer support tools
  • • Payment processors
  • • Marketing and advertising partners

4. Cookie Management

You can control cookies through:

  • • Our cookie consent banner
  • • Your browser settings
  • • Our platform preferences

Note: Disabling certain cookies may limit your ability to use some features of our platform, particularly AI-powered functionalities.

5. Specific Cookie Purposes

5.1 AI Feature Enhancement

  • • Training data collection for AI models
  • • Response accuracy improvement
  • • Personalization optimization
  • • Customer interaction patterns

5.2 Performance Monitoring

  • • System performance tracking
  • • Error detection and reporting
  • • Usage pattern analysis
  • • Load time optimization

5.3 Security

  • • Fraud prevention
  • • Account protection
  • • Secure session management
  • • Authentication verification

6. Cookie Lifespan

We use two types of cookies based on their lifespan:

  • •Session Cookies: Temporary cookies that expire when you close your browser
  • •Persistent Cookies: Remain on your device for a set period or until manually deleted

7. Data Collection and Privacy

All data collected through cookies is handled in accordance with our Privacy Policy. We implement appropriate security measures to protect this information.

8. Updates to This Policy

We may update this Cookie Policy periodically. We will notify you of any material changes through our platform or via email.

9. Contact Us

If you have questions about our use of cookies, please contact us at: