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Privacy Policy

Last updated: May 21, 2026

1. Introduction

At NavonaAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cart abandonment prevention platform for eCommerce stores.

2. Information We Collect

2.1 Store Information

  • • Store name and URL
  • • Product catalog and descriptions
  • • Sales and inventory data
  • • Customer support documentation
  • • Marketing materials and templates

2.2 Customer Interaction Data

  • • Chat conversations and support tickets
  • • Purchase history and patterns
  • • Shopping cart activities
  • • Product browsing behavior
  • • Customer feedback and reviews

2.3 Technical Data

  • • IP addresses
  • • Browser type and version
  • • Device information
  • • Usage statistics and analytics
  • • Cookie data (see our Cookie Policy)

2.4 E-commerce Platform Data

  • • Store configuration and settings from Shopify
  • • Product catalog and inventory data
  • • Customer lists and purchase history
  • • Order information and transaction data
  • • Cart and checkout data
  • • Customer communication history
  • • Store performance metrics

2.5 Analytics Data

  • • Google Analytics data (usage patterns, demographics, behavior flows)
  • • Plausible Analytics data (privacy-focused metrics)
  • • Feature adoption and interaction metrics
  • • Performance and error tracking data
  • • Conversion and goal completion rates

3. How We Use Your Information

3.1 AI Training and Improvement

  • • Training our AI models to provide cart abandonment prevention
  • • Improving customer support automation
  • • Optimizing cart abandonment prediction accuracy
  • • Enhancing revenue recovery suggestions
  • • Refining customer behavior analysis

3.2 Service Delivery

  • • Processing and responding to customer inquiries
  • • Managing support tickets
  • • Implementing cart abandonment prevention
  • • Facilitating revenue recovery campaigns
  • • Sending automated cart recovery reminders

3.3 Analytics and Improvement

  • • Analyzing service performance
  • • Generating business insights
  • • Improving user experience
  • • Developing new features

3.4 Platform Integration

  • • Connecting with your Shopify store
  • • Installing necessary scripts and tracking code
  • • Modifying store functionality for AI features
  • • Managing customer communications and support
  • • Processing cart abandonment prevention

4. Data Protection

We implement robust security measures to protect your data, including:

  • • End-to-end encryption for data transmission
  • • Secure data storage with regular backups
  • • Access controls and authentication
  • • Regular security audits and updates
  • • Employee training on data protection

5. Data Sharing and Third Parties

We may share your information with:

  • • Service providers who assist in our operations
  • • Analytics partners to improve our services
  • • Legal authorities when required by law

We do not sell your personal data to third parties.

6. AI Data Processing

Our AI systems process data to:

  • • Predict cart abandonment risks
  • • Automate customer support responses
  • • Optimize revenue recovery timing
  • • Identify abandonment prevention opportunities
  • • Generate personalized recovery campaigns

All AI processing is performed in compliance with applicable data protection regulations.

7. Your Rights

You have the right to:

  • • Access your personal data
  • • Correct inaccurate data
  • • Request data deletion
  • • Restrict data processing
  • • Export your data
  • • Object to data processing

8. Data Retention

We retain your data for as long as necessary to:

  • • Provide our services
  • • Comply with legal obligations
  • • Resolve disputes
  • • Enforce our agreements

9. International Data Transfers

We may transfer data internationally. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our service.

11. Contact Us

For any questions about this Privacy Policy, please contact us at: