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Terms of Service

Last updated: May 21, 2026

1. Introduction

Welcome to NavonaAI ("Service"), an AI-powered cart abandonment prevention platform designed for eCommerce stores. These Terms of Service ("Terms") govern your access to and use of NavonaAI's applications, services, and features provided by NavonaAI ("we," "us," or "our").

By using our Service, you agree to these Terms. Please read them carefully.

2. Service Description

NavonaAI provides AI-powered tools and services including but not limited to:

  • • AI-Powered Cart Abandonment Prevention
  • • Revenue Recovery Automation
  • • Customer Behavior Analysis
  • • Personalized Recovery Campaigns
  • • Real-time Abandonment Prediction
  • • Email and SMS Recovery Integration

3. Platform Integration Requirements

To use NavonaAI, you must:

  • • Have a valid Shopify store
  • • Grant necessary permissions for store access
  • • Allow installation of required scripts and tracking code
  • • Maintain compliance with e-commerce platform terms
  • • Inform customers about AI-powered interactions

3.1 Integration Permissions

By connecting your store, you authorize NavonaAI to:

  • • Access and modify your store's functionality
  • • Install analytics and tracking scripts (Google Analytics, Plausible)
  • • Process and store customer data
  • • Send communications on your behalf
  • • Manage customer interactions and support
  • • Implement cart abandonment prevention
  • • Apply promotional offers and discounts

4. Data Processing and AI Training

By using NavonaAI, you acknowledge and agree that:

  • • We process customer interaction data to train our AI systems to better serve your customers
  • • You maintain ownership of your customer data and product information
  • • You grant us permission to use your store's data to improve our AI models and services
  • • We implement industry-standard security measures to protect all processed data

5. User Responsibilities

As a user of NavonaAI, you agree to:

  • • Provide accurate and complete information about your business
  • • Maintain the security of your account credentials
  • • Comply with all applicable laws and regulations
  • • Obtain necessary consents from your customers for data processing
  • • Not use our service for any illegal or unauthorized purpose

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by NavonaAI and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Service Level Agreement

We strive to maintain a 99.9% uptime for our services. However, we may occasionally need to perform maintenance or updates. We will provide advance notice of any scheduled maintenance.

8. Limitation of Liability

While we strive to provide accurate AI-powered recommendations and support, we cannot guarantee specific business outcomes. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

9. Termination

We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any material changes via email or through the Service.

11. Contact Information

For any questions about these Terms, please contact us at: