NavonaAI vs. Klaviyo
Different categories, not competing products. NavonaAI acts while a shopper is still on your store; Klaviyo acts by email and SMS once they've gone. Most stores that run both get more from each than either alone.
| NavonaAI | Klaviyo | |
|---|---|---|
| When it acts | During the session, before the shopper leaves | After the shopper has already left |
| What it needs to work | Nothing — reacts to on-page shopping behavior | The shopper's email address or phone number |
| Who it can reach | Every shopper in the session | Only shoppers who gave contact details |
| Category | On-site prevention | Email & SMS recovery |
| Billing | One NavonaAI plan, on your Shopify invoice | Email and SMS billed separately from each other and from Shopify |
Klaviyo pricing, checked 26 Aug 2026 from Klaviyo's own Shopify App Store listing: free forever for email up to 250 contacts and 150 SMS/MMS credits; the first paid email tier is $20/month for 251–500 contacts and rises with list size; SMS is billed separately, starting at $15/month for up to 1,250 credits. Klaviyo states these charges may be billed outside your Shopify invoice. For your own contact count, use Klaviyo's own pricing page rather than this page — it moves as their plans do.
Where NavonaAI fits
You want to reach every shopper who has items in their cart, not just the fraction who gave you an email — and you want the decision to happen while they're still deciding, not in a message they may never open.
Where Klaviyo fits
You have (or want to build) an email/SMS marketing program, and you want deep segmentation — by cart value, lifetime value, first-time vs. returning — across every channel, not just cart recovery.
Most stores run both
They solve different moments. NavonaAI catches the shopper who never gave you a way to reach them again. Klaviyo follows up with the ones who did. Running NavonaAI doesn't change anything about how Klaviyo's flows work — there's nothing to reconfigure between them.
FAQ
Does NavonaAI replace Klaviyo?
No. NavonaAI doesn't send email or SMS, and isn't a substitute for a marketing platform. It covers the moment before a shopper leaves; Klaviyo covers everything after.
Do I need a shopper's email for NavonaAI to work?
No. It responds to on-page shopping behavior, not contact details.
Why does this page not give one flat number for Klaviyo?
Because Klaviyo doesn't have one — it prices by contact count and prices SMS separately from email. We state exactly what their own listing publishes and link to it for anything that depends on your list size.